ugphonePrivacy Policy

This page describes what we collect when you use ugphone and how we keep that data protected. We collect personal information to verify your account, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. We do not share your payment details with external marketers.

Our privacy practices reflect our commitment to transparency. When you deposit via DANA, e-wallet, mobile banking, or other payment methods, we collect only the information necessary to complete the transaction and verify your identity. We store this data securely and access it only for account management, fraud prevention, and regulatory compliance.

This policy applies to all users of ugphone, regardless of location. Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's data protection and gaming regulations.

What Data We Collect on ugphone

Account registration and identity verification

We collect your name, email address, phone number, and date of birth when you create a ugphone account. Before your first withdrawal, we require identity verification — a valid national ID (KTP, passport, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). We store these documents securely and use them only to verify your identity and comply with anti-fraud regulations.

Payment information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records — the amount, date, and payment method. We do not store your full payment credentials (card numbers, e-wallet passwords). Payment processors handle sensitive credential data; we receive only transaction confirmations.

We retain payment records for accounting and regulatory compliance. These records help us process withdrawals, investigate disputes, and comply with local financial reporting requirements. We do not use payment data for marketing or third-party sharing.

Activity logs and platform usage

We log your activity on ugphone — which markets you view, when you deposit or withdraw, and which games you engage with. We use this data to detect fraud, improve platform performance, and understand user patterns. We do not sell this data to advertisers or external analytics firms.

Cookies and tracking

We use cookies to maintain your login session and remember your preferences. These are functional cookies — they do not track you across other websites. We do not use third-party tracking pixels or analytics cookies that follow you outside ugphone.

You can disable cookies in your browser settings. Disabling cookies may affect your ability to log in or use certain ugphone features. We do not require you to accept marketing cookies or consent to external tracking.

Our Privacy Commitments on ugphone

How we use your data

We use your data for five purposes: account verification, payment processing, fraud prevention, regulatory compliance, and platform improvement. We do not use your data for marketing without your explicit consent. We do not sell your email address or phone number to third parties.

• Account verification: We verify your identity before allowing withdrawals. This protects both you and ugphone from fraud.
• Payment processing: We use your payment information to process deposits and withdrawals via DANA, e-wallet, mobile banking, and other methods.
• Fraud prevention: We monitor account activity for suspicious patterns — unusual login locations, rapid withdrawals, or duplicate accounts.
• Regulatory compliance: We retain records to comply with local financial regulations and anti-money-laundering requirements.
• Platform improvement: We analyze usage patterns to improve ugphone's performance, fix bugs, and add features.

Third-party processors and data sharing

We share your data with third parties only when necessary. Payment processors (local payment, online payment, e-wallet, etc.) receive transaction information to complete deposits and withdrawals. These processors have their own privacy policies; we recommend reviewing them.

We may share data with law enforcement or regulatory authorities if required by local law. We do not share your data with advertisers, data brokers, or marketing firms. We do not sell your information.

Your rights and data access

You have the right to access, correct, or delete your personal data. Contact our support team to request a copy of your data or to update your account information. We will respond to data access requests within 30 days.

You can request deletion of your account and associated data. However, we may retain records required by law — transaction history, identity verification documents, and compliance logs. We will delete non-essential data upon request.

Data security and retention

We use standard security practices to protect your data — encryption, secure servers, and access controls. We do not guarantee absolute security; no online system is completely immune to breaches. If we discover a security incident affecting your data, we will notify you promptly.

We retain your data for as long as your account is active, plus seven years for regulatory compliance. After that period, we delete non-essential information. Payment records and identity verification documents may be retained longer if required by local law.

Contact and complaints

If you have questions about our privacy practices, contact our support team through your ugphone account dashboard. If you believe we have mishandled your data, you can file a complaint with your local data protection authority.

This privacy policy may be updated periodically. We will notify you of material changes via email. Your continued use of ugphone after an update constitutes acceptance of the new policy.

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